Shipping & Returns Policy
Please note: Shipping times are guidelines only and are not guaranteed unless otherwise specified.
IRELAND 2 DAY DELIVERY: 1 - 2 working day delivery for orders made before 12pm GMT
NORTHERN IRELAND: 3/4 working day delivery
UK: 3 - 5 working day delivery for orders made before 12pm GMT
Europe: 5-7 working days for orders made before 12pm GMT
USA & Rest of World: 7 working days delivery for orders made before 12pm GMT
Return & Refund Policy
Thanks for shopping at McNeelaMusic.com. If you are not entirely satisfied with your purchase, we're here to help.
You have 7 calendar days to return an item (unless otherwise started in the product description) from the date you received it.
To be eligible for a refund, your item must be unused and in the same condition that you received it.
Your item must be in the original packaging. Your item needs to have the receipt or proof of purchase.
Once we receive your item, we will inspect it and notify you that we have received your returned
item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your credit card (or original method of payment).
You will receive the credit within a certain amount of days (usually 5 - 10 days), depending on your card issuer's policies.
Goat skin is a natural skin and will vary in colour, shade and thickness. Your bodhran may not have a perfect white skin such as what you would get from a synthetic skin. However, if you are unhappy with your skin you may send it back to us within the 7 days receiving it and we will replace it free of charge. If it arrives to you with a fault due to the shipping, such as a tare in the skin, if you return it to us within 7 days of receiving it we will cover the return shipping cost congruent to a maximum of €25 (or equivalent in other currency $31usd/£22gbp) return shipping cost and send you a new one free of charge.
All other products
If you are unhappy with your product for any reason please return it within 7 days of receiving it and we will provide a full refund for the money to have paid us excluding shipping (unless otherwise stated in the product description). If there is a fault with the instrument that arose during transport or during the manufacturing process we will cover the return shipping cost congruent to a maximum of €25 (or equivalent in other currency) return shipping cost.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable. If you receive a refund, the cost of shipping will be deducted from your refund. If you have any questions on how to return your item to us, contact us.
*Free Returns marked on certain products are congruent to a maximum of €25 (or equivalent in other currency) return shipping cost.
Terms Of Service
We reserve the right to cancel any orders and re-imburse the customer any monies paid.
If an item ordered happens to be out of stock as sometimes happens we will re-imburse any monies paid and apologise for any inconvienence caused.
By visiting and or ordering from McNeelaMusic.com
you agree to be bound by our terms and conditions and all policies within our web site. McNeelaMusic.com reserve the right to update or modify these term and conditions at any time and without notice and are affective immediately upon posting on this site. We ask you to review these terms and conditions whenever possible for your own benefit in using our website.
Our ordering system is straightforward; choose item/items to add to the shopping basket, log in or create a new account, enter the required details and click the payment box to process your credit card. You will then receive an email confirming your order details and current order status.
Your emailed order confirmation document does not signal our acceptance of your order. We reserve the right to accept or cancel your order placed on this website without the need to give explanation or reason. Upon cancellation of your order we will immediately issue a credit to your credit/debit card used in the original order for the amount charged.
Under the Distance Selling legislation you have an option to cancel your order within 7 days which commences from date of delivery. Please note, it is the customer's responsibility to ensure the goods are returned safely to us and the customer must pay all postage costs. Please see our returns policy for more information.
Web cookies are text files, which are stored on your computer. They are used to help enhance the shoppers experience on our web site and without them the shopping cart system is unable to record your product purchasing.
we are committed to protecting your privacy in accordance with the Data Protection Act. We respect your right to privacy and your desire for a secure online shopping experience. We do not sell, trade, or rent your personal information to other companies but in order for us to provide you with the best possible service we require your name, billing address, delivery address (if different from billing address) email address, contact phone number and payment details. This personal information is used to administer your McNeelaMusic.com
website account from point of order through to shipping of your products. From time to time we may notify our customers regarding new products, promotions and newsletters. We will not continue to send you information by email, once you have asked us not to.
In conjunction with Paypal we accept all major credits cards. Please see list below:
MasterCard, VISA, 3V VISA Vouchers & Prepaid Mastercard
Pricing & Vat Rate
All our advertised prices are in Euro and include VAT at the appropriate rate.
Product Information & Trade Marks
We aim to provide our customer with the best information relating to the product being viewed. We take great care and work closely with our suppliers to provide you with the most up-to-date images and product descriptions but from time to time we do make mistakes, so if you spot one, please let us know. We reserve the right to make alterations to product information and prices without prior notice and cannot be held responsible for any inaccuracies found on our web site.
Information that is gathered from visitors
In common with other websites, log files are stored on the web server saving details such as the visitor's IP address, browser type, referring page and time of visit.
Cookies may be used to remember visitor preferences when interacting with the website. Where registration is required, the visitor's email and a username will be stored on the server.
How the Information is used
The information is used to enhance the vistor's experience when using the website to display personalised content and possibly advertising.
E-mail addresses will not be sold, rented or leased to 3rd parties.
E-mail may be sent to inform you of news of our services or offers by us or our affiliates.
If you have subscribed to one of our services, you may unsubscribe by following the instructions which are included in e-mail that you receive.
You may be able to block cookies via your browser settings but this may prevent you from access to certain features of the website.
Free Returns marked on certain products are congruent to a maximum of €25 (or equivalent in other currency) return shipping cost. Confirmation of return shipping must be supplied to McNeela Music within 14 days of receiving the item(s).
Business Contact Information
Irish Musicial Instruments Ltd.
Unit 137 Grange Dr,
Baldoyle Industrial Estate,
From USA: (011) 3531 8322432